Patrol hold notifications tell your company when a community pauses patrol, and when that pause is cancelled. Use them to adjust your officers' schedule for that community.

How it works

A community can place a patrol hold to pause enforcement for a set time, like during a special event or a building emergency. When a hold is placed, ParkingPass emails your company with the community, start time, end time, and reason.

If the community cancels the hold, you get a Patrol Hold Cancelled email. Patrol resumes on the community's normal schedule from that point.

Holds expire on their own at the end time, and patrol resumes automatically.

Who can use it

• Roles: Patrol Managers and property managers can place and cancel holds. All patrol partner contacts on file get the emails.

• Package: all packages.

• Enforcement model: vendor.

Where to find it

Go to Patrol → Patrol Holds in the ParkingPass portal to see every active hold.

What you can do with it

• Check active holds before a patrol: open Patrol → Patrol Holds.

• Place a hold for a community: see Placing and managing patrol holds.

Important notes

• A hold pauses patrol only. It doesn't change the community's parking rules.

• If a hold conflicts with your contract or minimum patrol requirements, email support@parkingpass.com.

• You don't need to reply to hold notifications. They're for your records.