To add a new officer, give an officer access to another community, or reactivate a login, email support@parkingpass.com with the details below. ParkingPass Support makes the change for you.

Who can do this: a patrol partner's owner or lead (usually the Patrol Manager). Available on: all packages.

Before you start

• Confirm the officer's email isn't already registered as a resident at any community. An email can only be registered to one ParkingPass account.

• Know which communities the officer should see.

Steps

1. Email support@parkingpass.com from your company email.

2. Say which request this is:

   • Add a new officer

   • Add a community to an existing officer's login

   • Reactivate a suspended login, or reset a password

3. Include, for each officer:

   • First and last name

   • Email address

   • Phone number

   • Role, such as Patrol Staff or Patrol Manager

   • The community names they need

4. Send the email.

What happens next

Support confirms by email once the change is made. New and reactivated officers get an email to set their password. Updated access shows in the ParkingPass Patrol app the next time the officer logs in.

Important notes

• Each officer needs their own login, so every violation shows who issued it.

• When an officer leaves your company, email support@parkingpass.com so their access can be removed.

• Logins that haven't been used for a while may be suspended. Ask Support to reactivate them.

Troubleshooting

• The email is already registered: use a different email for the officer's patrol login, such as a company address.

• The password reset email didn't arrive: check spam, then ask Support to resend it.

• The officer logs in but a community is missing: see A community isn't showing in the Patrol app.