If an officer can't see a community in the ParkingPass Patrol app, it's usually one of four causes. Start with the quick checks below.

Quick checks

1. Confirm the officer is using the ParkingPass Patrol app, not a similar app.

2. Update the app from the Apple App Store or Google Play Store.

3. Log out, then log back in.

4. Check whether the officer can see your other communities.

Common causes and fixes

The officer doesn't have access to that community

What you'll see: the officer sees some communities but not this one.

How to fix it: email support@parkingpass.com with the officer's name, email, and the community name. Support adds the community to their login. See Adding or reactivating a patroller account.

The app is out of date

What you'll see: communities don't load, buttons don't respond, or the app looks different from other officers' phones.

How to fix it: update the ParkingPass Patrol app from the Apple App Store or Google Play Store. Then close the app fully and reopen it.

The wrong app is installed

What you'll see: the login works, but no communities appear.

How to fix it: delete the app. Search the store for ParkingPass Patrol by name, install it, and log in again.

The community's map boundary doesn't cover where you're patrolling

What you'll see: the app doesn't check the officer in, or checks them out, while they're still on-site. This is common for communities with more than one lot or building.

How to fix it: email support@parkingpass.com with the community name and the area that isn't covered. Support reviews the community's map boundary.

Still stuck?

Email support@parkingpass.com with:

• The officer's name and email

• The community name

• The phone type and app version

• A screenshot of what the officer sees