Getting started as a patrol partner

Last updated: November 6, 2026

Welcome to ParkingPass. This article covers what to do before your first patrol at a new community: log in, install the ParkingPass Patrol app, watch the training video, and confirm the community's rules.

Before you start

  • Your company has signed the Enforcement Software License Agreement. ParkingPass sends it to your company, and patrols can't start until it's signed.

  • The community has added your company as its patrol partner. ParkingPass sets up your accounts during onboarding.

  • You have the welcome email from ParkingPass. It has the link to set your password.

Steps

  1. Open the welcome email and click the link to set your password.

  2. Log in to the ParkingPass portal at app.parkingpass.com.

  3. Download the ParkingPass Patrol app from the Apple App Store or Google Play Store.

  4. Log in to the app with the same email and password.

  5. Watch the Patrol training video. It covers scanning plates, checking in to a community, and issuing violations.

  6. Confirm the community's parking rules, enforcement actions, and violation sequence with the property manager. Each community sets its own.

What happens next

Your officers see each assigned community in the ParkingPass Patrol app. When an officer arrives on-site, the app checks them in using their location.

Important notes

  • Each officer needs their own login. Don't share accounts between officers.

  • Use an email that isn't already registered as a resident at any community. One email can only hold one ParkingPass account.

  • Search the Apple App Store or Google Play Store for ParkingPass Patrol by name. A similar-looking app won't show your communities.

  • Your role decides what you can change. Most officers are Patrol Staff, and your lead is usually Patrol Manager. See How user roles work.

  • Send questions about rules, enforcement decisions, or disputes to the community's property manager.

Troubleshooting

  • If the welcome email link has expired, use Forgot password on the login page.

  • If you didn't get a welcome email, email support@parkingpass.com with your company name and the community you patrol.

Support is available Monday through Friday, 9:00 AM to 6:00 PM ET.